 Excellence is best described as doing the right
things right
- selecting the most important things
to be done and then accomplishing them
100% correctly.
--Unknown
JP Morgan Chase Company, New York City
What was achieved:
Both phases were completed on time and on budget despite the
September 11 tragedy affecting the bank’s premises near the
World
Trade
Center.
We are currently engaged in assisting the client with additional phases of the
work.
The Project
JP Morgan Chase is a
major US financial institution based on the recent merger of JP Morgan and
Chase.
JP Morgan Chase started a project to replace the Single Sign On (SSO)
software so additional concurrent
credit card applicants could enter on line at the same time. Starting in
October 2000, our firm worked
with the business side to scope the project approach, understand the
business requirements and
fall-back procedures.
JP Morgan Chase
specified an eight month project plan that was limited to establishing a new
SSO
hardware environment, installing the new SSO application and provide both
QA and Production
functionality and scalability testing. During the project, we established
that the existing firewall
infrastructure was limiting capacity requiring a change over to a PIX
firewall environment. This added extra
complexity to the original project tasks including a real time factor to
install and test new firewall
architecture. This new architecture also required both the existing
production and new production servers
to change Internet Protocol (IP) addresses as well as routers and DNS
servers. The firewall changeover
actually occurred in the middle of the SSO project and dramatically
improved network capacity.
This project was
completed on time and the new capacity was more than adequate to serve
current loads
and future growth. Extrapolating from this project was the Disaster
Recovery project which included major
upgrades where phase 1 was to establish a separate physical presence of
the SSO and summary
application features.
The DR project included
a major upgrade to on-line banking applications. Complexities in
coordinating
the data migration, data connectivity and customer 5-wave rollout was a
challenge since the project
dynamics were so immediate.
To assist Credit Card
Services (CCS) improve their understanding of the operation, we used
our High Performance Enterprise Engineering™
approach to create an enterprise view of the
entire CCS operation in order to develop existing business process
models and operating metrics.
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